Do you have a guarantee?

We are here for you with a one-year BRUNA guarantee

We use carefully selected materials for your jewelry, handcrafted and refined by expert goldsmiths. That's why we're sure your beloved pieces will be with you for a long time and bring you lots of joy. 

If you notice a manufacturing defect despite our high-quality standards, we are here for you as part of our one-year guarantee and will replace your jewelry free of charge so that you can showcase it in perfect condition again.

Our guarantee includes:

• Loose pearls and precious stones
• Broken chains and bracelets
• Defective closures

We cannot offer a guarantee for signs of everyday wear such as scratches, oxidation, replating, or modifications made by an independent third party. In these cases, we are happy to be there for you with our repair service and can help you find a suitable solution.

Your BRUNA jewelry should be glossy and radiantly beautiful for a long time. Therefore, please avoid contact with chemical substances such as perfumes, lotions, or soaps and store them individually in a dry place to protect them from scratches.

You can read more about proper care and storage of your jewelry here: https://brunathelabel.com/pages/jewellery-care

I bought my piece of jewelry in the BRUNA online shop:

Please email us at customercare@brunathelabel.com with a picture, description of the defect, your full name, and/or the order number (found on your order confirmation). We will then carefully examine your request. In the event of a repair or replacement, you will receive an additional year's warranty on your piece of jewelry.

I received the piece of jewelry as a gift:

In this case, we need the name of the person who placed the order or the order number, as well as a picture and a description of the defect. Please send all details to customercare@brunathelabel.com and let us know where you would like your new jewelry to be sent in the event of an exchange.

I don't have an order number, and I don't know who placed the order:

We're happy to help you find the right order. We cannot offer you a guarantee if no proof of the purchase is located. In this case, we are there for you with our repair service and can help you find a suitable solution.

Still have some questions? Please get in touch with our customer service at customercare@brunathelabel.com. We are always here to help you!