What is your return policy?

In general, you can return your order within 30 days of receiving it.

You can register your return through our Returns portal.

Items must be unused, with the BRUNA label still attached, and returned with their original packaging (including pouches, boxes, and any cards).

Earrings must be unworn for hygiene reasons.

Returns must be shipped from the same country to which they were delivered.

We reserve the right to refuse returns that do not meet these criteria.

Once your return is received and inspected, you will receive a notification from us by email. If your return is approved, a full refund will be processed to your original payment method within 5 to 15 business days, depending on your bank or payment provider.